Refund Policy
This Refund Policy forms part of our Terms of Service.
Our approach
We do not offer refunds. Our work is structured so you only pay for work you have approved:
- Work is billed only after you approve the delivered test or deliverable. You review the work against the agreed brief before it is invoiced.
- A/B test results do not affect payment. Conversion experiments can win, lose, or be inconclusive. Payment is for the design, build, QA, and deployment of the test to the agreed specification — not for a particular outcome. A losing or inconclusive result is a normal, valuable part of experimentation and does not entitle you to a refund.
- Issues are resolved by revisions, not refunds. If a delivered test does not meet the agreed brief, we will revise it to bring it into line with that brief at no extra charge. We work with you until the deliverable matches what was agreed.
Scope
This policy applies to all engagements unless your signed Engagement Agreement states otherwise. Where a deposit or milestone payment is agreed in advance, it covers work performed and is non-refundable once that work has commenced.
Contact
Questions about this policy:
Arafatcro Ltd — dev@arafatcro.comThis document is a starting template, not legal advice. Note that statutory consumer rights may apply if you ever sell to consumers (individuals) rather than businesses; this policy is written for B2B engagements.